1.1. The following applies to all booking methods:

a) The basis of PDC's offer and the customer's booking are the travel description and the supplementary information provided by PDC for the respective trip, insofar as this information is available to the customer at the time of booking.

b) Travel agents and booking offices are not authorized by PDC to make agreements, provide information or give assurances that modify the agreed content of the package travel contract, go beyond the travel description or the services contractually promised by PDC or contradict them.

c) Information in hotel guides and similar directories not published by PDC is not binding on PDC and PDC's obligations unless expressly agreed to by the customer as part of PDC's obligations.

d) If the content of the travel confirmation from PDC differs from the content of the booking, this constitutes a new offer from PDC, which is binding for a period of 5 days. The contract is concluded on the basis of this new offer, provided that PDC has pointed out the change in the new offer and has fulfilled its pre-contractual information obligations, and the customer declares acceptance to PDC within the binding period by express declaration or down payment.

e) The pre-contractual information provided by PDC regarding the essential characteristics of the travel services, the travel price and all additional costs, the payment terms, the minimum number of participants and the cancellation fees (pursuant to Article 250 § 3 numbers 1, 3 to 5 and 7 EGBGB) shall only not become part of the package travel contract if this is expressly agreed between the parties.

f) The customer is liable for all contractual obligations of fellow travelers for whom he makes the booking, as for his own, insofar as he has assumed such an obligation by express and separate declaration.

1.2. The following applies to bookings made orally, by telephone, in writing, by email or fax:

a) By booking, the customer makes a binding offer to PDC to conclude a package travel contract. The customer is bound to this booking for 5 working days.

b) The contract is concluded upon receipt of the travel confirmation (declaration of acceptance) by PDC. At or immediately after conclusion of the contract, PDC will provide the customer with a travel confirmation that complies with legal requirements on a durable medium (which allows the customer to store or save the declaration unchanged in such a way that it is accessible to them for a reasonable period of time, e.g., on paper or by email), unless the traveler is entitled to a travel confirmation in paper form pursuant to Article 250 § 6 Paragraph (1) Sentence 2 of the Introductory Act to the German Civil Code (EGBGB) because the contract was concluded with both parties physically present at the same time or outside of business premises.

1.3. For bookings in electronic commerce (e.g., Internet, app, telemedia), the following applies to the conclusion of the contract:

a) The customer will be shown how to proceed with electronic booking in the relevant PDC application.

b) The customer has a corresponding correction option available to correct their entries, delete or reset the entire booking form, the use of which is explained.

c) The contract languages offered for online booking are specified. Only the German language is legally binding.

d) If the contract text is stored by PDC in the online booking system, the customer will be informed of this and of the possibility of later retrieving the contract text.

e) By clicking the "book now" button, the customer submits a binding offer to PDC to conclude a package travel contract. The customer is bound to this offer for 3 working days from the date of sending the electronic declaration.

f) The customer will receive immediate electronic confirmation of receipt of their booking.

g) Submitting the booking by clicking the "book now" button does not entitle the customer to the conclusion of a package travel contract in accordance with their booking details. PDC is free to decide whether or not to accept the customer's offer.

h) The contract is concluded upon receipt of the travel confirmation from PDC by the customer.

i) If the booking confirmation is issued immediately after the customer completes the booking by clicking the "book now" button, and is displayed directly on the screen (real-time booking), the package travel contract is concluded upon the customer's receipt and display of this booking confirmation on the screen, without the need for an interim notification of receipt of the booking as described in f), provided the customer is offered the option to save the booking confirmation on a durable medium and to print it. However, the validity of the package travel contract is not contingent upon the customer actually using these options for saving or printing. PDC will also send the customer a copy of the booking confirmation in text form.

1.4. PDC points out that, according to legal regulations (§ 312 para. 7 of the German Civil Code (BGB)), there is no right of withdrawal for package travel contracts pursuant to §§ 651a and 651c of the German Civil Code (BGB) concluded remotely (letters, catalogs, telephone calls, faxes, emails, text messages (SMS), as well as radio, telemedia, and online services). Instead, only the statutory rights of cancellation and termination apply, in particular the right of cancellation pursuant to § 651h of the German Civil Code (BGB) (see also section 5). However, a right of withdrawal does exist if the contract for travel services pursuant to § 651a of the German Civil Code (BGB) was concluded outside of business premises, unless the oral negotiations on which the conclusion of the contract is based were conducted at the prior request of the consumer; in the latter case, there is also no right of withdrawal.

2.1. PDC and travel agents may only demand or accept payments towards the tour price before the end of the package tour if a valid insolvency protection agreement exists and the customer has been provided with the certificate of insurance, clearly, comprehensibly, and prominently displaying the name and contact details of the insurer. Upon conclusion of the contract and presentation of the certificate of insurance, a deposit of 20% of the tour price is due. The remaining balance is due 30 days before the start of the tour, provided the certificate of insurance has been issued and the tour can no longer be canceled for the reason stated in section 8. For bookings made less than 31 days before the start of the tour, the entire tour price is due immediately.

2.2. If the customer fails to make the deposit and/or the final payment in accordance with the agreed payment deadlines, even though PDC is ready and able to properly perform the contractual services, has fulfilled its legal information obligations, and the customer has no legal or contractual right of set-off or retention, and the traveler is responsible for the payment default, PDC is entitled, after issuing a reminder with a deadline and after the deadline has expired, to withdraw from the package travel contract and charge the customer cancellation fees in accordance with clause 5.

3.1. Deviations of essential characteristics of travel services from the agreed content of the package travel contract, which become necessary after conclusion of the contract and were not brought about by PDC in bad faith, are permitted to PDC before the start of the trip, provided that the deviations are insignificant and do not affect the overall nature of the trip.

3.2. PDC is obliged to inform the customer of changes to services immediately after becoming aware of the reason for the change, using a durable medium (e.g., also by email, SMS or voice message), in a clear, understandable and prominent manner.

3.3. In the event of a significant change to an essential characteristic of a travel service or a deviation from specific customer requirements that have become part of the package travel contract, the customer is entitled, within a reasonable period set by PDC simultaneously with notification of the change, either to accept the change or to withdraw from the package travel contract free of charge. If the customer does not expressly declare their withdrawal from the package travel contract to PDC within the period set by PDC, the change is deemed accepted.

3.4. Any warranty claims remain unaffected insofar as the modified services are defective. If PDC incurred lower costs for carrying out the modified trip or any replacement trip offered with equivalent quality at the same price, the customer is entitled to a refund of the difference in accordance with Section 651m Paragraph 2 of the German Civil Code (BGB).

4.1. PDC reserves the right, in accordance with Sections 651f and 651g of the German Civil Code (BGB) and the following provisions, to increase the travel price agreed in the package travel contract, insofar as a change occurs after the conclusion of the contract.

a) Increase in the price of passenger transport due to higher costs for fuel or other energy sources,

b) Increases in taxes and other charges for agreed travel services, such as tourist taxes, port or airport fees, or

c) Changes in the exchange rates applicable to the package tour in question

directly affects the travel price.

4.2. An increase in the travel price is only permissible if PDC informs the traveler clearly and understandably in writing about the price increase and its reasons, and provides the calculation of the price increase.

4.3. The price increase is calculated as follows:

a) If the price for the carriage of persons increases in accordance with section 4.1.a), PDC may increase the travel price in accordance with the following calculation:

• In the case of a price increase based on the seat price, PDC may charge the customer the increased amount.
• Otherwise, the increased costs for fuel or other energy sources charged to PDC by the carrier per means of transport will be divided by the number of passengers. PDC may then charge the customer the resulting increased amount for each passenger.

b) If taxes and other charges increase in accordance with section 4.1.b), the travel price may be increased by the corresponding pro rata amount.

c) If exchange rates increase in accordance with section 4.1.c), the travel price may be increased to the extent that the trip has become more expensive for PDC as a result.

4.4. PDC is obligated to grant the customer/traveler a reduction in the travel price upon request if and to the extent that the prices, charges, or exchange rates mentioned in section 4.1 a) - c) have changed after conclusion of the contract and before the start of the trip, and this results in lower costs for PDC. If the customer/traveler has paid more than the amount owed, PDC must refund the excess amount. However, PDC may deduct its actual administrative expenses from the amount to be refunded. PDC must provide the customer/traveler with proof of the amount of administrative expenses incurred upon request.

4.5. Price increases are only permitted if received by the customer no later than 20 days before the start of the trip.

4.6. In the event of price increases exceeding 8%, the customer is entitled, within a reasonable period set by PDC simultaneously with notification of the price increase, either to accept the change or to withdraw from the package travel contract free of charge. If the customer does not expressly declare their withdrawal from the package travel contract to PDC within the period set by PDC, the change shall be deemed accepted.

5.1. The customer may withdraw from the package travel contract at any time before the start of the trip. Withdrawal must be declared to PDC at the address specified below. If the trip was booked through a travel agent, withdrawal may also be declared to the agent. The customer is advised to declare the withdrawal in writing.

5.2. If the customer cancels before the start of the trip or does not commence the trip, PDC loses its entitlement to the travel price. Instead, PDC may demand reasonable compensation, provided that the cancellation is not attributable to PDC. PDC may not demand compensation if unavoidable, extraordinary circumstances occur at the destination or in its immediate vicinity that significantly impair the performance of the package tour or the transport of persons to the destination; circumstances are unavoidable and extraordinary if they are beyond the control of the party invoking them and their consequences could not have been avoided even if all reasonable precautions had been taken.

5.3. PDC has established the following compensation rates, taking into account the period between the cancellation notice and the start of the trip, as well as the expected savings in expenses and the expected revenue from alternative uses of the travel services. The compensation is calculated according to the respective cancellation schedule, based on the date the cancellation notice is received:

a) Package holidays including scheduled or charter flights, bus or train and round trips as well as trips not covered by the following items b) and c) (Category A)

• up to 31 days before departure: 20%
• from 30 days before departure: 25%
• from 22 days before departure: 35%
• from 15 days before departure: 50%
• from 8 days before departure: 70%
• from 2 days before departure up to the day of departure or in case of no-show: 80% of the tour price;

b) Self-drive, holiday apartments and houses / apartments (Category B)

• up to 46 days before departure: 20%
• from 45 days before departure: 50%
• from 35 days before departure: 80%
• from 2 days before departure until the day of departure or in case of no-show: 90% of the tour price;

c) Ship voyages/river cruises (Season C)

• up to 31 days before departure: 20%
• from 30 days before departure: 35%
• from 22 days before departure: 50%
• from 15 days before departure: 75%
• from 2 days before departure up to the day of departure or in case of no-show: 95% of the tour price;

5.4. In any case, the customer is entitled to prove to PDC that PDC has suffered no damage at all or significantly less damage than the flat-rate compensation demanded by PDC.

5.5. A lump-sum compensation payment pursuant to clause 5.3 shall be deemed not to have been established and agreed upon if PDC proves that it has incurred significantly higher expenses than the calculated amount of the lump sum payment pursuant to clause 5.3. In this case, PDC is obliged to specify and justify the requested compensation, taking into account the expenses saved and the acquisition of any alternative use of the travel services.

5.6. If PDC is obliged to refund the travel price as a result of a cancellation, Section 651h Paragraph 5 of the German Civil Code (BGB) remains unaffected.

5.7. The customer's statutory right, pursuant to Section 651e of the German Civil Code (BGB), to request from PDC, by means of a durable medium, that a third party assume their rights and obligations under the package travel contract, remains unaffected by the foregoing conditions. Such a declaration is considered timely in any case if it reaches PDC 7 days before the start of the trip.

5.8. Taking out travel cancellation insurance and insurance to cover repatriation costs in the event of accident or illness is strongly recommended.

6.1. The customer has no right to changes regarding the travel date, destination, place of departure, accommodation, type of board, mode of transport, or other services (rebooking) after conclusion of the contract. This does not apply if the rebooking is necessary because PDC failed to provide the traveler with any, insufficient, or correct pre-contractual information in accordance with Article 250 § 3 of the Introductory Act to the German Civil Code (EGBGB); in this case, the rebooking is free of charge. If, in all other cases, a rebooking is nevertheless carried out at the customer's request, PDC may charge the customer a rebooking fee per traveler affected by the rebooking, provided the following deadlines are met. Unless otherwise agreed in a specific case before the rebooking is confirmed, the rebooking fee is €50 per affected traveler up to the start of the second cancellation period for the respective type of trip, as per the provision in section 5 above.

6.2. Customer requests for changes to their booking made after the deadlines have expired can only be processed, if at all possible, by canceling the package tour contract in accordance with section 5 and simultaneously making a new booking. This does not apply to changes that only incur minor costs.

If the traveler does not utilize individual travel services that PDC was ready and able to provide in accordance with the contract, for reasons attributable to the traveler, they are not entitled to a pro rata refund of the travel price, unless such reasons would have entitled them to withdraw from or terminate the travel contract free of charge under the applicable legal provisions. PDC will endeavor to obtain a refund of the saved expenses from the service providers. This obligation does not apply if the services in question are entirely insignificant.

8.1. PDC may withdraw if a minimum number of participants is not reached, in accordance with the following regulations:

a) The minimum number of participants and the latest date for receipt of the cancellation notice from PDC by the customer must be specified in the respective pre-contractual information.

b) PDC must specify the minimum number of participants and the latest cancellation deadline in the travel confirmation.

c) PDC is obliged to inform the customer immediately of the cancellation of the trip if it is determined that the trip will not take place due to failure to reach the minimum number of participants.

d) Cancellation by PDC later than 30 days before the start of the trip is not permitted.

8.2. If the trip is cancelled for this reason, the customer will receive an immediate refund of any payments made towards the trip price; section 5.6 applies accordingly.

9.1. PDC may terminate the package travel contract without notice if the traveler, despite a warning from PDC, persistently disrupts the trip or if the customer behaves in such a way that immediate termination of the contract is justified. This does not apply if the breach of contract is due to a failure by PDC to fulfill its duty to provide information.

9.2. If PDC cancels, PDC retains the right to the travel price; however, PDC must allow credit for the value of the expenses saved as well as any benefits that PDC obtains from using the unused service elsewhere, including any amounts credited by the service providers.

10.1. Travel documents

The customer must inform PDC or their travel agent, through whom the customer booked the package tour, if the customer does not receive the necessary travel documents (e.g. flight ticket, hotel voucher) within the period specified by PDC.

10.2. Notice of defects / Request for remedy

a) If the trip is not provided free of defects, the traveler may demand redress.

b) Insofar as PDC was unable to remedy the defect due to a culpable failure to report it, the traveler cannot assert claims for price reduction under § 651m BGB or claims for damages under § 651n BGB.

c) The traveler is obligated to immediately notify the PDC representative on site of any defects. If a PDC representative is not present on site and is not contractually required, any travel defects must be reported to PDC at the contact point provided by PDC; information regarding the availability of the PDC representative or their contact point on site is provided in the travel confirmation. The traveler may also notify their travel agent, through whom they booked the package tour, of any defects.

d) The PDC representative is authorized to provide a remedy where possible. However, he is not authorized to acknowledge claims.

10.3. Setting a deadline before termination

If the customer/traveler wishes to terminate the package travel contract due to a travel defect of the type described in Section 651i Paragraph (2) of the German Civil Code (BGB), provided it is significant, pursuant to Section 651l of the German Civil Code (BGB), the customer must first give PDC a reasonable period of time to remedy the defect. This does not apply if PDC refuses to remedy the defect or if immediate remedy is necessary.

10.4. Baggage damage and baggage delay on flights; special rules and deadlines for claims for compensation

a) Passengers are advised that, in accordance with air traffic regulations, any loss, damage, or delay of baggage in connection with air travel must be reported immediately on-site to the responsible airline by means of a Property Irregularity Report (PIR). Airlines and Passenger Disposal Centers (PDCs) may refuse compensation based on international agreements if the PIR has not been completed. The PIR must be submitted within 7 days of baggage damage and within 21 days of delivery in the case of delay.

b) In addition, the loss, damage, or misdirection of baggage must be reported immediately to PDC, its representative or contact point, or the travel agent. This does not relieve the passenger of the obligation to file a claim with the airline in accordance with point a) within the aforementioned time limits.

11.1. For package deals that include medical services, spa treatments, wellness offers or similar services, it is the customer's responsibility to inform themselves before booking, before departure and before using the services whether the corresponding treatment or services are suitable for them, taking into account their personal health condition, in particular any existing complaints or illnesses.

11.2. Unless expressly agreed otherwise, PDC is not obligated to provide any special medical information or instruction, particularly tailored to the individual customer, regarding the consequences, risks and side effects of such services.

11.3. The foregoing provisions shall apply regardless of whether PDC is merely an intermediary for such services or whether these are part of the travel services.

12.1. PDC's contractual liability for damages not resulting from injury to life, body, or health, and not caused intentionally or by gross negligence, is limited to three times the travel price. Any further claims under the Montreal Convention or the German Air Traffic Act remain unaffected by this limitation of liability.

12.2. PDC is not liable for disruptions in service, personal injury and property damage in connection with services that are merely brokered as third-party services (e.g. brokered excursions, sporting events, theatre visits, exhibitions) if these services are expressly identified as third-party services in the respective service description and the booking confirmation, stating the identity and address of the brokered contractual partner, so that it is clear to the traveler that they are not part of the package tour offered by PDC and otherwise duly comply with the requirements of Sections 651b, 651c, 651w and 651y of the German Civil Code (BGB).

12.3. However, PDC shall be liable if and to the extent that damage to the traveler is caused by a breach of PDC's duty to inform, advise or organize.

12.4. Insofar as services such as medical services, therapies, massages, or other treatments or services are not part of the PDC package tour and are merely arranged by PDC in addition to the booked package tour according to section 12.2, PDC is not liable for the provision of these services or for any personal injury or property damage. Liability arising from the intermediary relationship remains unaffected. Insofar as such services are part of the package tour, PDC is not liable for any therapeutic or spa treatment outcome.

Claims pursuant to Section 651i Paragraph (3) Nos. 2, 4-7 of the German Civil Code (BGB) must be asserted by the customer/traveler against PDC. Claims may also be asserted through the travel agent if the package tour was booked through that agent. The contractual claims listed in Section 651i Paragraph (3) of the German Civil Code (BGB) are subject to a two-year statute of limitations. The limitation period begins on the day the trip was scheduled to end according to the contract. Submitting claims in writing is recommended.

14.1. In accordance with the EU Regulation on informing passengers of the identity of the operating carrier, PDC informs the customer of the identity of the operating airline(s) for all air transport services to be provided as part of the booked trip before or at the latest at the time of booking.

14.2. If the operating airline(s) is/are not yet determined at the time of booking, PDC is obliged to inform the customer of the airline(s) that will likely operate the flight. As soon as PDC knows which airline will operate the flight, PDC will inform the customer.

14.3. If the airline designated to the customer as the operating carrier changes, PDC will inform the customer of the change immediately and as quickly as reasonably possible.

14.4. The “Black List” (airlines banned from using the airspace over the Member States) compiled in accordance with the EC Regulation is available on the PDC website or directly via https://transport.ec.europa.eu/transport-themes/eu-air-safety-list_de and can be viewed at PDC's offices.

15.1. PDC will inform the customer/traveler about general passport and visa requirements as well as health regulations of the destination country, including the approximate deadlines for obtaining any necessary visas, before the conclusion of the contract and about any changes to these requirements before the start of the trip.

15.2. The customer is responsible for obtaining and carrying all officially required travel documents, any necessary vaccinations, and for complying with customs and currency regulations. Any disadvantages arising from failure to comply with these regulations, such as the payment of cancellation fees, shall be borne by the customer/traveler. This does not apply if PDC has failed to provide information, or has provided insufficient or incorrect information.

15.3. PDC is not liable for the timely issuance and receipt of necessary visas by the respective diplomatic mission if the customer has commissioned PDC to obtain them, unless PDC has culpably breached its own obligations.

16.1. The parties agree that the agreed travel services will always be provided by the respective service providers in compliance with and according to the official regulations and requirements applicable at the respective time of travel.

16.2. The traveler agrees to comply with reasonable usage regulations or restrictions of the service providers when using travel services and to immediately inform the tour guide and the service provider in the event of typical symptoms of illness.

16.3. The above provisions do not affect the customer's rights under Section 651i of the German Civil Code (BGB).

17.1. With regard to the Consumer Dispute Resolution Act, PDC points out that it does not participate in voluntary consumer dispute resolution. Should consumer dispute resolution become mandatory for PDC after these travel conditions have been printed, PDC will inform consumers accordingly.

17.2. For customers/travelers who are not nationals of a member state of the European Union or Swiss citizens, German law shall apply exclusively to the entire legal and contractual relationship between the customer/traveler and PDC. Such customers/travelers may only bring legal action against PDC at PDC's registered office.

17.3. For legal actions brought by PDC against customers or contractual partners of the package travel contract who are merchants, legal entities under public or private law, or persons who have their domicile or habitual residence abroad, or whose domicile or habitual residence is unknown at the time the action is brought, the place of jurisdiction shall be the registered office of PDC.

• PDC Tourism
• Owner Marco Volpe
• Ortsstr. 21
• 84072 Au id Hallertau
• Telephone: 08752 25 44 858
• Email Address: info@pdc-group.com

Version current as of July 2025

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© Copyright protected: TourLaw

Noll | Hütten | Dukic Lawyers, Stuttgart | Munich, 2023

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